Last Updated: 24 August 2026

Welcome to Pintoo.

These Terms of Service (“Terms”) govern your access to and use of pintooworld.com, operated by Pintoo World, and your purchase of products from our online store.

1. About Pintoo

Pintoo World is a children’s creative and educational brand offering handmade DIY kits, colouring products, creative activity kits and related products.

Business Name: Pintoo World
Website: pintooworld.com

2. Eligibility

By using this website or purchasing products, you confirm that you are legally capable of entering into a transaction.

Where products are intended for children, purchases should be made by a parent, guardian or other legally authorized adult.

3. Use of the Website

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful purposes
• Attempt unauthorized access to our systems
• Introduce viruses, malware or harmful code
• Interfere with website security or functionality
• Scrape or systematically copy website content without permission
• Collect or misuse personal information belonging to other users
• Impersonate another person or entity
• Violate applicable laws or third-party rights

Pintoo may restrict or terminate access where misuse is identified.

4. Product Information

Pintoo products are handmade and may therefore have minor variations in appearance, finish, colour, texture or other characteristics.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions and specifications are accurate.

However:

• Product colours may appear different on different screens.
• Handmade products may contain minor variations that do not affect their intended use.
• Packaging, artwork or product details may occasionally be updated.
• Product availability may change without notice.

Such reasonable handmade variations shall not automatically be considered defects.

5. Product Safety and Intended Use

Pintoo products are designed for their stated purpose and recommended age group.

Customers and parents/guardians should read and follow the instructions, age recommendations and safety information supplied with the product.

Children should use products requiring adult assistance under appropriate adult supervision.

Pintoo shall not be responsible for damage or injury resulting from misuse, improper handling, unauthorized modification or failure to follow product instructions, to the extent permitted by applicable law.

6. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices, offers and product availability may change without prior notice.

Pintoo reserves the right to correct genuine pricing, technical or listing errors, including after an order has been placed.

7. Payments

Payments must be completed using the payment methods offered on the website.

Payments may be processed by third-party payment providers such as Razorpay.

An order will be processed after successful payment confirmation, subject to product availability and order acceptance.

8. Order Acceptance

Submitting an order constitutes a request to purchase the selected products.

Pintoo reserves the right to accept, reject or cancel an order for legitimate reasons, including:

• Product unavailability
• Pricing or technical errors
• Suspected fraudulent transactions
• Incorrect customer information
• Delivery serviceability issues
• Other operational or legal reasons

If Pintoo cancels a paid order, the applicable amount will be refunded.

9. Shipping, Returns and Refunds

Shipping, delivery, returns, exchanges, cancellations and refunds are governed by the Pintoo Shipping, Delivery, Return & Refund Policy.

Customers are encouraged to review that policy before placing an order.

10. Intellectual Property and Copyright

All intellectual property associated with Pintoo, including:

• Pintoo name and trademarks
• Pintoo logo
• Product names
• Product artwork
• Illustrations
• Characters
• Product designs
• Packaging
• Product photographs
• Videos
• Website graphics
• Product descriptions
• Written content
• Marketing materials
• Website design and layout

is owned by or licensed to Pintoo World unless otherwise stated.

No part of the Pintoo website or its content may be reproduced, copied, modified, distributed, republished, commercially exploited or used to create derivative works without prior written permission from Pintoo.

Unauthorized Use

Without our written permission, you may not:

• Copy Pintoo product photographs for commercial use
• Reproduce Pintoo packaging or artwork
• Use Pintoo logos or trademarks
• Copy substantial portions of product descriptions
• Reproduce Pintoo characters or illustrations
• Manufacture or sell counterfeit products using Pintoo branding
• Create branding or packaging that is confusingly similar to Pintoo

All rights not expressly granted are reserved by Pintoo World.

11. Customer Reviews and Feedback

Customers may submit reviews, feedback, suggestions, photographs or other content where such functionality is provided.

By submitting content, you confirm that:

• The content is truthful and not misleading.
• You have the right to submit it.
• It does not infringe another person’s rights.
• It does not contain unlawful, abusive, defamatory or malicious material.

To the extent permitted by applicable law, Pintoo may use submitted reviews and feedback for legitimate business purposes, including displaying customer reviews on our website and marketing channels.

12. Third-Party Services

Our website may use third-party services such as:

• Payment gateways
• Courier and logistics providers
• Website hosting providers
• Analytics services
• Advertising platforms
• Communication services
• Other technology providers

Your use of third-party services may also be subject to the relevant provider’s terms and policies.

Pintoo is not responsible for third-party services outside our reasonable control.

13. Third-Party Links

Our website may contain links to external websites.

These links are provided for convenience. Pintoo does not control or guarantee the content, security or privacy practices of third-party websites.

14. Website Availability

We make reasonable efforts to maintain the website, but we do not guarantee that it will always be:

• Available
• Uninterrupted
• Error-free
• Free from technical defects

The website may occasionally be unavailable because of maintenance, updates, security issues, technical failures or circumstances outside our reasonable control.

15. Disclaimer

To the extent permitted by applicable law, Pintoo does not guarantee that all information on the website will always be complete, current or free from errors.

Pintoo also does not guarantee uninterrupted website access or that every product will always be available.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Pintoo shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or products.

Nothing in these Terms is intended to exclude or restrict any consumer right or liability that cannot legally be excluded or restricted under applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Pintoo World and its applicable personnel from claims, losses or expenses arising from your:

• Breach of these Terms
• Unlawful use of the website
• Violation of third-party rights
• Fraudulent or unauthorized activity

18. Termination

Pintoo may restrict or terminate your access to the website where there is a violation of these Terms, unlawful activity, fraud, abuse or other legitimate reason.

Termination will not affect rights or obligations that arose before termination.

19. Changes to These Terms

Pintoo may update these Terms from time to time to reflect changes in our business, services, technology or applicable law.

Updated Terms will be published on this website with a revised “Last Updated” date.

20. Governing Law and Jurisdiction

These Terms and your use of the website shall be governed by the laws of India.

Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts in Thane, Maharashtra.

21. Contact Us

For questions regarding these Terms:

Pintoo World
Website: pintooworld.com
Email: hello@pintooworld.com
Phone/WhatsApp: +91 84248 34540
Address: 107, Wagle Industrial Estate, Thane, Maharashtra, India

By accessing our website, placing an order or using our services, you agree to these Terms and the policies referenced in them.