Last Updated: 24 August 2026

Pintoo World (“Pintoo”, “we”, “us”, or “our”) operates pintooworld.com and provides handmade children’s creative, DIY, colouring and educational activity products.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, place an order, contact us, or otherwise interact with Pintoo.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with Pintoo, we may collect:

Information You Provide

• Full name
• Mobile number
• Email address
• Billing address
• Shipping address
• City, state and PIN code
• Order and purchase details
• Payment confirmation and transaction information
• Customer-service enquiries and communications
• Reviews, feedback, photographs or other content you voluntarily submit

Payment Information

Payments may be processed through third-party payment gateways such as Razorpay or other payment providers made available on our website.

Pintoo does not ordinarily store complete debit-card, credit-card, banking or UPI credentials on its own systems. Such information may be processed by the relevant payment provider according to its own privacy and security practices.

Automatically Collected Information

When you visit our website, we may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location
• Pages visited
• Products viewed
• Cart activity
• Referral information
• Date and time of visits
• Website usage and interaction information

2. Cookies

Pintoo may use cookies, pixels and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Maintain shopping-cart functionality
• Understand website traffic
• Improve website performance
• Measure advertising effectiveness
• Understand how visitors interact with our website

You may control or disable cookies through your browser settings. Disabling cookies may affect certain website functions.

3. How We Use Your Information

We may use your information to:

• Process and fulfil orders
• Process payments
• Arrange delivery
• Send order and shipping updates
• Provide customer support
• Process returns, exchanges and refunds
• Respond to enquiries
• Improve our website and products
• Understand customer preferences
• Prevent fraud and unauthorized activity
• Maintain website security
• Send promotional communications where permitted
• Measure advertising and marketing performance
• Comply with applicable laws and legal obligations

4. Marketing Communications

Where permitted by applicable law, Pintoo may communicate promotional offers, new products and other marketing information through email, SMS, WhatsApp or other communication channels.

You may opt out of promotional communications at any time.

We may still send essential transactional communications relating to your orders, payments, shipping, returns, refunds or customer-service requests.

5. Sharing of Personal Information

We may share personal information with trusted service providers where reasonably necessary to operate our business, including:

• Payment gateway providers
• Courier and logistics partners
• Website hosting and technology providers
• Customer-support providers
• Analytics providers
• Advertising and marketing platforms
• IT and security service providers

We may also disclose information when required by law, government authorities, courts or regulators, or when reasonably necessary to prevent fraud, protect our rights or protect our customers.

In the event of a merger, acquisition, restructuring or sale of business assets, personal information may also be transferred as part of that transaction.

Pintoo does not sell your personal information as a commercial product.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social-media platforms or other external services.

Pintoo does not control the privacy practices or security of those third parties. You should review their respective privacy policies before providing information to them.

7. Children’s Privacy

Pintoo creates products intended for children and families. However, purchases and transactions through our website should be made by a parent, guardian or other legally authorized adult.

We do not intentionally request or knowingly collect unnecessary personal information directly from children for e-commerce transactions.

If you believe a child has provided personal information to us without appropriate parental or guardian involvement, please contact us so that we can review and, where appropriate, delete the information.

8. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions
• Provide customer support
• Maintain business and transaction records
• Comply with legal, tax and accounting requirements
• Resolve disputes
• Prevent fraud
• Enforce our agreements

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

10. Your Rights

Subject to applicable law, you may request to:

• Access personal information we hold about you
• Correct inaccurate information
• Request deletion where legally permissible
• Withdraw consent where applicable
• Opt out of promotional communications
• Raise a complaint regarding our handling of personal information

We may need to verify your identity before processing certain requests.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable law.

The revised policy will be published on this website with an updated “Last Updated” date.

12. Contact Us

For privacy-related questions, requests or complaints:

Pintoo World
Website: pintooworld.com
Email: hello@pintooworld.com
Phone/WhatsApp: +91 84248 34540
Address: 107, Wagle Industrial Estate, Thane, Maharashtra, India