Last Updated: 24 August 2026

At Pintoo, our products are handmade with care and attention to detail. We want every customer to receive their order safely and have a positive experience with our products.

This policy explains our order processing, shipping, delivery, return, replacement, exchange and refund procedures.

1. Order Processing

Because Pintoo products are handmade, please allow 3–5 business days for order processing before dispatch.

During festivals, promotional campaigns, sales periods or unusually high demand, processing may take slightly longer.

2. Shipping Locations

Pintoo currently ships across India, subject to courier serviceability of the customer’s PIN code.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Any free-shipping offer will be subject to the conditions displayed on the website or applicable promotional offer.

4. Estimated Delivery Time

Delivery time depends on the destination and courier service.

Indicative delivery timelines after dispatch are:

• Metro cities: 3–6 business days
• Other locations: 5–10 business days
• Remote locations: Additional time may be required

These are estimated delivery timelines and are not guaranteed delivery dates.

5. Order Tracking

After dispatch, Pintoo may provide a tracking number or tracking link through email, SMS, WhatsApp or another available communication channel.

Customers can use the tracking information to monitor their shipment.

6. Delivery Delays

Pintoo is not responsible for delays caused by circumstances outside our reasonable control, including:

• Courier delays or disruptions
• Severe weather
• Natural disasters
• Strikes
• Government restrictions
• Public emergencies
• Incorrect or incomplete addresses
• Incorrect or unreachable contact information
• Customer unavailability
• Remote-location delivery restrictions

We will reasonably assist customers in communicating with the courier partner where possible.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information, including:

• Name
• Mobile number
• House/building details
• Street/locality
• City
• State
• PIN code

If an order is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply for re-dispatch.

8. Returns

A return or replacement may be considered if:

• The product received is damaged
• The product is defective
• The wrong product was delivered
• An essential product component is missing
• The product has been materially damaged during transit

Return or replacement requests must generally be raised within 7 days of delivery.

9. Condition of Returned Products

Except where the product is defective or damaged, returned products must:

• Be unused
• Remain in their original condition
• Have the original packaging
• Include all components, accessories, manuals and applicable freebies
• Not have been modified, assembled, altered or tampered with

10. Non-Returnable Products

Returns and refunds will generally not be accepted for:

• Used products
• Opened or partially used DIY kits
• Used colouring or activity materials
• Products damaged due to misuse
• Products without original packaging
• Products altered or modified by the customer
• Products damaged due to improper storage or handling
• Customised or personalised products, where applicable
• Products specifically identified as non-returnable during a sale or promotion

11. Damaged or Defective Products

If you receive a damaged or defective product, contact Pintoo as soon as possible.

We may request:

• Order number
• Product name
• Description of the problem
• Photographs of the product
• Photographs of the packaging
• Video showing the issue, where reasonably necessary

For transit-damage claims, customers are strongly encouraged to record an unboxing video beginning before opening the package.

12. Wrong Product

If we send you an incorrect product, contact us within 7 days of delivery.

After verification, Pintoo may arrange:

• Replacement with the correct product; or
• Refund if the correct replacement is unavailable.

13. Missing Components or Items

If an item or essential component appears to be missing, contact Pintoo with your order number and supporting photographs or video.

We will investigate the issue and provide an appropriate resolution where the claim is verified.

14. Refunds

A refund may be provided when:

• A defective or damaged product cannot reasonably be replaced
• An incorrect product was delivered and replacement is unavailable
• Pintoo cancels an order after payment has been received
• A refund is otherwise approved under this policy

Approved refunds will normally be processed to the original payment method.

15. Refund Processing Time

Once a refund is approved, Pintoo will generally initiate the refund within 5–7 business days.

The time required for the amount to appear in your account may vary depending on the payment gateway, bank or financial institution.

16. Return Shipping Charges

If the return is due to:

• A defective product
• A damaged product
• An incorrect product supplied by Pintoo

Pintoo will generally bear the reasonable return or replacement shipping cost.

For other approved returns, the customer may be responsible for applicable return shipping charges.

17. Exchanges

Exchanges may be offered for damaged, defective or incorrectly delivered products, subject to product availability.

If the replacement product is unavailable, Pintoo may provide a refund or another appropriate resolution.

18. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If a paid order is successfully cancelled before dispatch, the applicable refund will normally be processed to the original payment method.

19. Cancellation by Pintoo

Pintoo reserves the right to cancel an order where:

• The product is unavailable
• There is a pricing or technical error
• Fraudulent activity is suspected
• The shipping address is invalid
• The PIN code is not serviceable
• Other legitimate operational or legal circumstances require cancellation

If Pintoo cancels a paid order, the applicable amount will be refunded.

20. Fraudulent or Abusive Claims

Pintoo reserves the right to investigate claims and reject requests where there is reasonable evidence of:

• Product misuse
• Fraudulent claims
• Tampering
• False information
• Repeated abusive return activity
• Deliberate product damage

21. Contact Us

For shipping, delivery, return or refund assistance:

Pintoo World
Website: pintooworld.com
Email: hello@pintooworld.com
Phone/WhatsApp: +91 84248 34540
Address: 107, Wagle Industrial Estate, Thane, Maharashtra, India